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Get inspection ready: 100 proven tips to improve your care service’s rating by Citation

It was written by their Care Business Manager, Mick Feather, who is an ex-CQC inspector and has experience in training over 600 CQC inspectors. He has also spoken at some of ECA’s conferences.

Some of the key discussion topics will include what to expect, focusing on people, valuing employees, creating an open culture, striving to improve, quality assurance, Health & Safety, creative and innovative, vision and values, working in partnership, and sustaining outstanding practice.