News Article

ECA Survey Results - how providers felt they were supported through the Covid-19 crisis

  • In terms of OVERALL SUPPORT, the majority of people were very happy, happy or OK
    • They were least happy about block booking of beds; payments for voids and access to additional funding.
  • COMMUNICATIONS, overall, the majority of people were very happy, happy or OK across all areas.
    • No area stands out in a negative way.
  • BIGGEST CHALLENGE
    • PPE (18%) with a fairly even split across other issues.
    • Nobody identified Infection Control as a problem for them
  • WHAT ELSE WOULD HAVE HELPED/ WHAT WOULD YOU LIKE TO SEE PUT IN PLACE?
    • Agreed discharge protocols was a clear winner on 23%;
    • Phone helpline (20%) and
    • Receiving additional funding more quickly (15%).
  • KEY ISSUES TO BE ADDRESSED NOW
    • Clear and consistent guidance across Health and Social Care (22%)
    • Joint work with Health (15%) and Workforce wellbeing (15%)
    • Recruitment and retention not far behind.
  • HOW WOULD YOU LIKE TO ENGAGE?
    • Respondents would prefer to engage via events that focus on their area of work and events that are joint with Health.
    • This was seen as more important than geography.
    • Little support for ‘whole Essex’ events.
  • OTHER POINTS
    • Over 90% of respondents were small/medium providers
    • Roughly half of respondents were Home Care, with a third Care Homes and a fifth Supported Living

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